Case Study: Green Hills Center for Rehabilitation and Healing 3rd Q 2025
Concierge Name: Alexander Jones
Patient Name: Ms. Kimberly D
Patient Age: 63
Admission Date: August 6, 2025
Admitted From: Vanderbilt Medical Center
Discharge Date: November 28, 2025
Discharged To: Home to Family
Length of Stay: Ongoing
Details of experience:
Ms. Kimberly is a unique story of how depression can cause a decline in health status, and how a great support system can uplift your spirit and overall well-being. On May 13, 2023, Ms. Kim underwent a heart transplant due to complications, which she overcame with the support of her immediate family, which includes her brother, friend, and sister.
Earlier this year, a part of her nucleus passed away, that being her brother to cancer; this traumatic incident sent her into a depressed state of mind. Along with dealing with the grief of her brother’s passing, her landlord sued her for unfair issues. Ms. Kim was unable to fight the giant engine backing the landlord, so she had no choice but to forfeit her home of 12 years. While finding a new residence, she began missing her medication. Severe infections ridded her body with the onset of bloating, she informed her doctor, and he demanded she come to the hospital immediately.
After running a series of tests, Ms. Kim’s doctor informed her that due to her failure to properly medicate, her body began to reject her transplant. She lay in bed at the CVICU at Vanderbilt Medical Center for 30 days until she was discharged to Green Hills.
Ms. Kim came to us on August 29th with severe muscle breakdown due to her being bedridden for several days. She was properly escorted by an amulet into our community to her room. She was offered dinner immediately after her arrival. Early the next morning, the concierge arrived before the IDT or therapy team to give her a proper welcome, accompanied by a gift and an explanation of all that Green Hills had to offer and what to expect. Hours later, therapy assessed her so they could develop a course of action.
Ms. Kim came through our doors fully dependent, not able to care for herself at all. Two weeks after using the hand bike, she began utilizing her wheelchair. Four days after that, she started ambulating with moderate assistance. Two weeks after completing that baseline, Ms. Kim has been cleared to begin using a walker. As of September 25th, Ms. Kim has been discharged from PT and placed on OT for a more concentrated approach as she approaches discharge in the upcoming month.

